Roberta Hernandez - Transition to MHW

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Roberta: The first couple of weeks at Mountain Hardwear I think for me were – sometimes I wasn’t sure what I was supposed to be doing. I knew I needed to work with the payroll and get that done, we all had to get paid. I knew we all wanted to put together policies and such. I knew that we needed to get the benefits together. I knew those sorts of things but other than that I wasn’t quite sure what I was supposed to be doing. I was supposed to be heading up customer service. I remember Mike making phone calls to the retailers and remember that there were a few that had asked if I had come over and they were happy about that. So that was nice. I really wasn’t doing a lot of customer service things at that time.

I remember at Sierra Designs I was always in an open area and in this new building I had an office and I remember being in an office and just feeling very lonely. And so we had folding tables in the center of the offices and I always found myself coming out to the center and sitting out with a group of people because I didn’t want to be in the office all by myself.

I remember a lot of butcher paper on the walls with boxes and arrows, our strategies. That was really exciting. It was a fun time. We were a group of people that knew and trusted each other and I just remember feeling so fortunate and just happy that I was asked to come over and work with a wonderful group of people.

by Author
RobertaHernandez

This Story is part of a Series...

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The question: How long had you worked at Sierra Designs prior to the beginning of MHW? Transcript... Read Story
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l asks Chris about how she heard about Jack deciding to start a new company and how she decided to... Read Story
Chris tells about leaving The North Face for Mountain Hardwear Read Story
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Transcript: Roberta: The first couple of weeks at Mountain Hardwear I think for me were –... Read Story
by Author RobertaHernandez

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Story Copyright
09/18/17